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Customer Success

Scale Your Operations with a Dedicated Success Manager

Looking for a partner as committed to your business goals as you are? At AlignOps, your Customer Success Manager (CSM) is your greatest advocate.

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We're Here with You Every Step of the Way

At AlignOps, you're immediately paired with a CSM who gets to know your teams, your industry challenges, and your big-picture goals. They serve as your guide and ensure our tools are aligned with your business from day one. Even long after your new tools launch, you're never alone. Your CSM is continually discovering new ways to help you work smarter and future-proof your business.

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Get Personalized Support from Day One

With ongoing support from a CSM you trust, you can get more out of the tools you use every day.

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Dedicated Support

From the beginning, we'll pair you with a CSM who takes the time to truly understand your teams, your industry challenges, and your big-picture goals. They'll provide expert guidance and continuous analysis to help you grow.
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Consistent Communication

Our dedicated support team is available during regular business hours for direct help and guidance. For urgent questions that pop up at any other time, we offer instant, 24/7 assistance right on our site, so you never wait.
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Professional Guidance

Your CSM develops a plan for routine improvement using the platform's analytics. By reviewing your usage and activity, they'll help you get the most out of the tools you're using and support your overall success.
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Resource Support

Your CSM gathers all the resources your team needs to succeed, assisting with additional training, implementation, and development services to get everyone fully bought in and achieve your business goals.
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Valuable Insights

We use the data we gather to start smart conversations. Your CSM checks in with your leadership to spot areas for improvement and steer your business toward streamlined, scalable operations.
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Our Assistance Is Always Tailored to Your Goals

We fully customize the setup and provide all the training you need so your teams are ready to take control of your construction operations. With ongoing services like coaching and consulting, we give you the guidance to maximize the platform and continually improve performance based on what matters most to you.

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"A complete 180 from other platforms"

They came into the office and walked us through everything. Their training is excellent. Their people are helpful and responsive ... AlignOps is a complete 180 from other platforms I’ve worked with.

"Working with someone who cares"

Very professional and knowledgeable. There is no question that you’re working with someone who cares about your problems and wants to get them resolved.

"Training was done very well"

The training was done very well and really helped our company’s AlignOps users who are either new to the program or don’t use it very often.

"Essential part of our company"

The AlignOps system has become an essential part of our company because we can very easily keep track of tools, equipment, and materials in real time.